When using CozyClean you don't need to worry about managing cleaners and hoping they turn up. CozyClean services you with reliable, high-quality, and trustworthy cleaners for your residential or vacation rental property/s

Yes your cleaners bring everything needed for your cleaning. However, the cleaners typically will not bring laundry detergent, dishwasher soap, or trash can liner. Just add in your booking notes where those are stored or any other extra bits.

We stand behind our 100% satisfaction guarantee, so all you need to do is let us or the cleaner know directly and we will resolve this issue for you.

Most customers have a lockbox or hide the key somewhere for the cleaners. Please provide the location of the key or lockbox code in the notes schedule when you book.

We understand that sometimes guests may cancel last minute and things come up. Because of this, we do not have a cancellation fee if you cancel at least 1 day before the cleaning. If you cancel after 4PM the day before the cleaning or on the same day as the cleaning, a cancellation fee of $50 will apply.

Your cleaners are required and are meticulously screened before cleaning you home. That is why we have the confidence to guarantee that you'll be happy with our services and the reason why we stand behind our 5 guarantees.

We for sure do, our workers who love animals and will gladly perform high-quality cleanings around them. If your furry friend is friendly and comfortable around strangers, you can leave it with your professional crew and even give them a pet’s name so they can chat with it while working.

This unfortunately is part of the business however there is no need to stress. We know you need to make sure your rental is completely cleaned. Your clean will be upgraded to a longer deep clean depending how bad it is, your cleaner may chat to you and also will chat to us and then we can make adjustments.